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College Station Carlton Street (416) 595-5353
Downtown Toronto University Avenue (416) 363-1975
North York Yonge Street (647) 494-4342
Burlington Appleby Line (289) 812-0246
Markham Unionville (905) 209-6830
Richmond Hill Bayview Ave (905) 780-3256

Effective Date: May 28, 2024


Cornerstone Physiotherapy (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).


1. Information We Collect

a. Personal Information

– Name

– Date of birth

– Gender

– Contact information (address, phone number, email address)

– Health information (medical history, treatment plans, diagnoses)

– Insurance information

b. Usage Data:

– IP address

– Browser type and version

– Time and date of visit

– Pages visited

– Time spent on pages

– Cookies


2. How We Use Your Information

a. To Provide and Improve Services

– Schedule appointments

– Create and manage patient records

– Develop personalized treatment plans

– Communicate with you regarding your treatment and appointments

b. For Administrative Purposes:

– Billing and insurance claims processing

– Internal record-keeping

– Auditing and quality assurance

c. To Enhance User Experience:

– Improve our website and services

– Customize your experience based on preferences and interests

d. For Legal and Regulatory Compliance:

– Comply with applicable laws and regulations

– Respond to legal requests and prevent harm

– Abide by College of Physiotherapist rules and regulations

– Comply with insurance requirements


3. How We Share Your Information

We may share your information with:

a. Third-Party Service Providers:

– Billing and payment processors

– Insurance companies

– IT service providers

– Marketing and communication service providers

b. Legal and Regulatory Authorities:

– As required by law, to comply with legal processes or regulatory requirements

c. Business Transfers:

– In connection with a merger, acquisition, or sale of all or a portion of our business


4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, destruction, or alteration. These measures include:

– Encryption of data

– Secure access controls

– Regular security assessments

– Staff review on data protection


5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.


6. Your Rights

You have the following rights regarding your personal information:

– Access: You can request a copy of your personal information.

– Correction: You can request correction of inaccurate or incomplete information.

– Deletion: You can request deletion of your personal information, subject to legal requirements.

– Restriction: You can request restriction of processing your information under certain conditions.

– Portability: You can request transfer of your personal information to another entity.

– Objection: You can object to the processing of your information under certain conditions.


7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.


8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cornerstone Physiotherapy
1710 – 55 University Ave.
Toronto, ON
M5J 2H7
[email protected]
(416) 363-1975

For more information, visit our website at


By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.


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Call us at (416) 238-6749

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